Domov > Vodenje kadrov > PREPROST RECEPT, KAKO DO ZADOVOLJNIH SODELAVCEV

PREPROST RECEPT, KAKO DO ZADOVOLJNIH SODELAVCEV

11. 7. 2023

Cela vrsta podjetij in strokovnjakov se ukvarja z vprašanjem, kako ljudem pomagati najti zadovoljstvo pri delu. Sem seveda ne štejem podjetja Apple in njegovih i-nekaj-izdelkov.

Če sem iskren, je večina vodičev do zadovoljstva, ki se začno kot “8 korakov za …” in “5 metod za …”, preveč zapletenih ali pa presplošnih in v praksi popolnoma neuporabnih.

Kot večina drugih si želim preprostega recepta. In ko gre za zadovoljstvo zaposlenih, preprosto ni enostavno. Toda za vas sem odkril preprostost in vzvišenost.

Enačba za navdušene zaposlene je preprosta, takole se glasi:

zadovoljstvo = realnost – pričakovanja

Toda vse ni tako enostavno. Hudič se skriva v podrobnostih.

Izkazalo se je, da sta razočaranje in nezadovoljstvo pogosto posledica razkorakov med idealom (kaj pričakujemo, oziroma, za kar upamo, da se bo zgodilo, oziroma, kaj želimo storiti) in realnostjo (kaj dobimo, kaj se dejansko zgodi, kaj počnemo).

Torej, kot vodja, ljudi ne smete zavajati do onemoglosti – npr. do te mere, da bodo njihova pričakovanja postala nemogoče visoka. Na primer, ne obljubljajte preveč glede napredovanja ali naslednje vloge. To bo skoraj zagotovo povzročilo zamere med zaposlenimi in s tem nezadovoljstvo.

Upoštevajte omenjeni razkorak.

Zdaj pa poglejmo vsako od spremenljivk v omenjeni enačbi.

Realnost

Vse, kar potrebujete za ustvarjanje boljše resničnosti, je že v sami besedi.

1. korak: Bodite realni.

Ljudje si želijo izvirnega vas, ne pa neke obdelane, vodstvu prijazne različice vas samih. Avtentičnost veže ljudi drug na drugega, in ko prejemnik to začuti, je spodbujen, da da vse od sebe. Končni rezultat? Zadovoljstvo, rojeno iz realnosti in pristnosti.

2. korak: Postavite realne cilje.

Nezadovoljstvo se pojavi, ko zaposleni menijo, da delajo za nedosegljive cilje. Zato bodite realni pri postavljanju ciljev. Da, zahtevno bo, a ne nemogoče. Ne raztegujte realnosti situacije. Postavite cilje, za katere bo zaposlenim dejansko mar.

3. korak: Pripravite dobre načrte.

Zaposleni so najbolj zadovoljni takrat, ko delajo stvari, ki so jim pomembne – na stvareh, ki resnično spremenijo resnične ljudi. Resnične, pomembne izkušnje prinašajo zadovoljstvo. Bodite brutalni glede izgubljanja časa in delovne načrte nadomestite s stvarmi, ki delajo razliko.

Ko ste že pri tem, zagotovite resnične izzive in rast za zaposlene ter pravo opolnomočenje (ne pa lažnega tipa, kjer pobegnete in jih pustite na cedilu ob prvem znaku težav).

4. korak: Ustvarite kulturo odgovornosti.

Realnost naj bo resnična, ne virtualna.

Želite imeti sanjsko delovno kulturo? Ustvarite jo. Želite bolj povezano ekipo? Zgradite jo. Ne pa zgolj govoriti o tem, da bi to naredili. Naredite to. Ne razmišljajte o spremembah. Spremenite.

Realnost zaposlenih in posledično zadovoljstvo se izboljšata, ko se vodja zaveže, da ju bo izboljšal.

Pričakovanja

Vse, kar potrebujete, da pričakovanja prispevajo k zadovoljstvu, se prav tako skriva že v sami besedi.

1. korak: Pričakujete več? Potem dajte več.

Več časa, več sočutja, več podpore, več sredstev, več nagrad in priznanj.

2. korak: Zaposlenim dajte vedeti, kaj lahko pričakujejo.

Če zaposleni ne vedo, kaj pričakovati, ne bodo dobro delali. Ko njihov vodja deluje nedosledno ali ne vlaga v izmenjavo informacij, to vodi v nezadovoljstvo zaposlenih.

3. korak: Če so pričakovanja premajhna, jih dvignite.

Zadovoljstvo se le redko pojavi takrat, ko preskočiš nizko oviro. Letvico postavite višje.

4. korak: Če zaposleni pričakujejo preveč, ohladite njihova pričakovanja.

Ugotovili smo, da kot vodja ne bi smeli ustvarjati vrzeli med realnostjo in pričakovanji. Prav tako zaposleni ne bi smeli ustvarjati previsokih pričakovanj, takšnih, ki bodo pustila vrzel med njimi samimi in zadovoljstvom. Zadovoljstvo ne izvira iz nečesa skoraj dosegljivega.

Ko vam naslednjič kateri izmed zaposlenih reče, da enačba za zadovoljstvo zaposlenih ne obstaja, jim servirajte drugačno mnenje.

Pomnite: To je samo matematika. Enačba brez neznank.

avtor: Scott Mautz

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Author

  • Scott Mautz

    Scott Mautz je visoko energijski strokovni govorec, ki spodbuja vrhunsko uspešnost in globoko angažiranost, motivacijo in navdih zaposlenih. Je veteran družbe Procter & Gamble, uspešno pa je vodil več velikih podjetij. Deloval je tudi kot kolumnist portala Inc.com z večmilijonskim občinstvom, danes pa je pogost gost v nacionalnih publikacijah in podcastih. Je tudi pisec knjig, njegova knjižna dela pogosto najdemo med najbolje ocenjenimi in prodajanimi.

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Komentarji

  1. Minimalec je komentiral:

    1.korak: pričakujete več….????
    Vse to zastonj če delavec dela za minimalno plačo oziroma dobi dodatek do minimalne plače…

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