Domov > Vodenje kadrov > KAJ STORITI, ČE POGOVOR NE ZALEŽE?

KAJ STORITI, ČE POGOVOR NE ZALEŽE?

7. 11. 2023

Verjetno ste se že soočili s sodelavcem, za katerega menite, da pogovor z njim ne zaleže. Resen in strog ali pa prijazen in spodbuden pogovor ste opravili že večkrat, a zaman. Pogovarjata se o ključnih vprašanjih, pogovor poteka dobro, vendar se oseba nikoli ne spremeni. Kako ravnati v takem primeru?

Ste morda gledali film Neskončni dan (v angleškem izvirniku Groundhog day) iz leta 1993 z Billom Murrayem v glavni vlogi. Gre za eno boljših komedij, katere ogled vsekakor priporočam, tudi zato, ker se lahko česa naučite. V omenjenem filmu glavni junak Phil stokrat podoživi isti dan, dokler ga ne opravi na pravi način. Ponavljanje vaših kritičnih razgovorov je lahko podobno mučno, vendar je lekcija enaka. Če se vedno znova pogovarjate z isto osebo o istem izzivu, težava zelo verjetno ni v vašem sogovorniku – težava je v vas. Vodite namreč napačen pogovor.

Pogovor ni vsemogočen

Prav ste prebrali. V trenutku, ko odprete usta z namenom razgovora s problematičnim sodelavcem, ste se že odločili, o čem se boste pogovarjali. Ena največjih napak, ki jih vodje delajo, je domneva, da bodo problem rešiti že zato, ker se pogovarjajo. A ni tako preprosto. Če ne obravnavate pravega problema, boste na koncu vedno znova vodili isti pogovor. In to neuspešno.

Kaj potrebujete za uspeh? Za spremembo?

Vsebina, vzorec in odnos

Potrebujete tri stvari: vsebino, vzorec in odnos. Pri vodenju kritičnega razgovora s sodelavcem je treba upoštevati tri zadeve. Prva se nanaša na vsebino. Vsebina obravnava neposredno bolečino ali posamezni problem. Vodje pogosto delamo to napako, da se o vsebini pogovarjamo še dolgo po tem, ko je (bila) vsebina problem. To je tako, kot da bi plevelu odtrgali liste in mislili, da je zadeva rešena.

Če vaša težava presega zgolj vsebino, se bo plevel vračal, dokler se ne bomo lotili njegovih temeljev. Globlja vprašanja namreč pogosto vključujejo vzorec (obnašanja). Težava pogosto ni zgolj v tem, kaj se je zgodilo pred kratkim, temveč v tem, da je to, kar se je zgodilo pred kratkim, ponovljiv vzorec, ki se dogaja že dlje časa.

Nazadnje so tu še vprašanja odnosov s sodelavcem/v ekipi. Ta vprašanja so pogosto najtežji del pogovora in se jim navadno obe strani izogibata. Kot vodja veste, da se morate lotiti vprašanja odnosa, če sta bila negativno prizadeta zaupanje in spoštovanje.

V praksi opažam, da ima večina podjetij in vodij težave z vsebinskimi vprašanji, ki so bila (velikokrat) pometena pod preprogo ali tako dolgo ignorirana, da so se razvila v kosmata, strašljiva vprašanja glede odnosov.

Zato se – še preden v naslednjem pogovoru s problematičnim sodelavcem odprete usta – ustavite in pošteno razmislite: katero temo morate obravnavati? Šele potem lahko odgovorite na vprašanje: kako lahko to težavo izpostavim na način, ki bo ohranil ali okrepil najin odnos?

Boste videli, da bo potem pogovor padel na plodnejša tla.

avtor: Justin Hale

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  • Justin Hale

    Justin Hale je predavatelj, snovalec usposabljanj in glavni trener v podjetju VitalSmarts. Bil je vodilni inženir, zadolžen za oblikovanje tečajev usposabljanja kadrov in poenostavljenih tečajev, pogosto tudi predava o veščinah in načelih poslovnemu občinstvu po vsem svetu.

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